Aztus FAQ - General questions







I already registered a domain name with another company; can I still host my site with you?

Of course you can. You will simply have to reconfigure your DNS information to point your domain on our servers.

If you want to move your domain to us also, add to your order a domain transfer and follow the instructions in the entry on how to prepare to transfer your domain names to Aztus? .

I'm located outside Canada; can I still do business with Aztus?

Yes. The Internet has eliminated distance and borders. Although your bill will be issued in Canadian dollars, you may access US dollar and Euro equivalents.

Which top-level domain name extensions do you support for hosting?

Our Web hosting services support every type of extension, for example:

.com/.net/.org/.ca/.biz/.name/.info/.fr/.tv/.co/.uk etc.

Do you offer technical support?

Of course. You can contact us (links to contact us page) by phone during business hours and by email 24 hours a day.

Is there a setup fee or are there any other hidden fees when opening a hosting account?

No. There is no setup fee, nor are there any other hidden fees.

Once my order has been processed, how long does it take before I can use my account?

Your account will be setup and functional within 48 hours (usually 12 hours).

Are there any advertisements on pages hosted with Aztus?

No. There are no banner ads or advertisements of any kind on our servers. However, you may want to place some ads yourself in order to generate additional income with your hosting space.

Do I have access to a control panel with your hosting plans?

Yes. Every hosting plan comes with a powerful control panel. You can login to the panel from the "Login" section on this Website.

Can I Manage My Own Domain Names?

You can directly manage your domain names from your account. You will be able to:

  • Modify you WHOIS Information
  • Modify Your DNS
  • Renew your domain name
  • Request an EPP code
  • And more

Access your Plesk Control Panel from the "Login" section on this Website.

Can I upgrade my account if I need to?

Yes, you can upgrade whenever you want. If you want to downgrade however you need to wait until your current contract is expired.

Do you offer Internet access?

Yes we do!

See our partner offers on the Internet services page of this website.

When I register a domain name with you, am I the owner of the domain?

Absolutely! You are.

In the case of a transfer, do I keep ownership of the domain I am transferring?

Yes, you will. The domain you transfer stays yours 100%

Can someone register my domain name after I have registered it?

Your domain name is safe for the period you register it. Most popular domain name extensions (.com, .net, .ca, .org) are verified in real time through a central registry to prevent a previously registered domain name from being registered again

How do I prepare to transfer my domain names to Aztus?

Before you can authorize a domain name transfer from another registrar to us, you must first check if we can transfer the domain extension associated with your domain (look at the drop down selector on the search bar of the transfer page). If your extension is not listed, you cannot transfer your domain name to us. After this, you should prepare the domain name.

ICANN regulations prohibit transferring domain names (except .au) that were registered or previously transferred in the last 60 days. For more information, click here.

To Prepare to Transfer Your Domain Name to Us

  1. Ensure that the administrative contact (admin) for your domain name (registrant contact for .au domain names) has a valid email address on the domaintools.com WHOIS database. Both registrars use this email address to send you important information about the transfer.

    NOTE: If your domain name has private registration, what we call WHOIS protection, a service that hides your personal information from the public, you cannot verify your admin email address in the Whois database, you must contact your current registrar to cancel the private registration, and then you can update the email address, if necessary, with them.

  2. Unlock your domain name at your current registrar.
    1. To unlock your domain, please check for this setting in the management interface of your current provider. If you are unsure how to do this, please contact the support team for the current registrar of the domain name to request this action. You can find out who this is by searching for your domain name on domaintools.com.
    2. Look for the domain's registrar. It's contact information should be available on its website. If the domain record indicates a Reseller, then you may want to contact it first, as they may be the party that you contracted with in the first place and should be in the best position to help you unlock your domain name.
  3. Get an authorization code (also known as an EPP code or transfer key) from your current registrar, if required. Some domain name extensions, primarily country-code top-level domain names (ccTLDs), do not require an authorization code. Some registrars display the authorization code in your account with them, while others email it to the admin email address upon request.
  4. Purchase a domain name transfer from our website when all this is done. If required, you will be asked to provide the EPP code during checkout. After, look for an email message with further instructions. We will send it to the domain name's administrative contact (admin) after you purchase the transfer.

Time required to complete a transfer

In general, domain transfers take between 1 and 10 days. To avoid needless delays caused by potential problems with the transfer process, however, it is recommended that you initiate the transfer as soon as possible. In other words, don't wait until the last minute to transfer your domain.

Why transfer now, even it's before the end of your current term?

As we are simply adding years to your domain name registration during the transfer, you can do so at any time and not wait until the last days of your current term and risk being too late. Even if you still have 2 years to your domain, you can transfer it immediately. For example, if your domain expires in July 2017, you can simply add one year, at our very competitive rates, so the domain will now expire in July 2018. It's that simple.

Before you can authorize a domain name transfer from another registrar to us, you must first check if we can transfer the domain extension associated with your domain (look at the drop down selector on the search bar of the transfer page). If your extension is not listed, you cannot transfer your domain name to us. After this, you should prepare the domain name.

I'm unable to access my domain's control panel. What should I do?

If your user name and password are no longer recognized on the login page of your control panel (eg. 'https://mydomainname.com:8443'), use the hyperlink on this page titled 'Forgot your password?'.

After providing your username (administrator) and the 'recovery' email address associated with your administrator account, you will be automatically forwarded an email allowing you to change your password.

Should this not work for you, use this page that allows you to recover this access even if you can not remember your 'recovery' email address: Access Information Request

If one of this procedure does not allow you to access your account, please contact our technical support.