Modalités et conditions


Modalités et conditions d'utilisation des services d'hébergement Web de Aztus.com

In the aim of providing our customers with superior quality Web hosting services, the following terms and conditions have been established.

By subscribing to our Web hosting services, you agree to comply, without exception, with the following procedures and policies.

  1. The client or its authorized representative (if the client is a company) certifies that he/she is 18 years of age or older.
  2. If the client is a company, the contact person certifies that he/she is an authorized representative of said company.
  3. The client will use its Web space for legal purposes only, in accordance with Canadian law and/or applicable laws in the client's country of origin (where applicable, the strictest laws between the two countries will apply).
  4. Aztus.com does not tolerate adult, racist, terrorist, hacker, warez or any other content deemed illegal to be placed on its servers. Customers found hosting illegal content on Aztus.com Web space may be sued by Aztus.com and/or pursued by the authorities.
  5. The client will not publish any content protected by copyright laws, trademarks, patents, etc. on its Web space unless it has written authorization from the owner of said content.
  6. Sending unsolicited email (spam) is strictly prohibited. The sending of unsolicited email will result in termination of the client account within 24 hours, without prior notification. Depending of the severity of the infraction, the client may also be subject to litigation by Aztus.com and/or prosecution by the authorities.
  7. If Aztus.com is prosecuted as a result of illegal acts committed by the client, the client engages himself to provide proof that Aztus.com was not responsible for said client's actions.
  8. The client will not exceed the total disk space and bandwidth stipulated in its contract. If the contracted capacity is exceeded, the client will be charged an additional fee as stipulated on the Aztus.com Website at www.aztus.com
  9. Payments are due upon receipt of invoice by the client. The interest rate for late payments is 2% per month. If payment is not received within 30 days of the invoicing date, Aztus.com will disable FTP access to the server. If payment is not received within 45 days, the account will be terminated without notification and all files will be deleted to prepare the Web space for another client. Any payment returned by the bank will result in a $25 service fee. To reactivate any terminated account, the client will be subject to a $40 reactivation fee, in addition to receipt of any unpaid balance.
  10. There is no fixed contract for clients who opt for the monthly payment option. The service will be provided and charged to the client on a monthly basis until Aztus.com receives a written cancellation request at the address listed below. If the client opts for a 3, 6, 12 or 24 month contract, the client must respect the agreement. Upon expiration, the contract will automatically be renewed for the same period. The client will then have 30 days, from the date of reception of the invoice, to cancel the renewal. If the client chooses not to renew the contract, written notice must be sent to the following address:
    Aztus.com
    2700 rue Michelin
    Laval, QC
    Canada, H7L 5Y1
    Ou contactez-nous en employant notre formulaire de contact
  11. Hosting plans are payable in advance for the full term of the agreement ordered by the client.
  12. The client will inform Aztus.com of any changes to his/her email and/or postal address. It is the client's responsibility to notify any change of email or postal address to Aztus.com
  13. The client will immediately advise Aztus.com of any changes to his/her address, phone number, email address, etc. at the following address:
    Aztus.com
    2700 rue Michelin
    Laval, QC
    Canada, H7L 5Y1
    Ou contactez-nous en employant notre formulaire de contact
  14. Aztus.com can in no way be liable to any disruption of service, termination of service or any other situation, if the client has failed to notify Aztus.com in writing of any change of coordinates.
  15. Aztus.com will invoice the client in Canadian dollars. There is a currency conversion application, for conversion into U.S. dollars and Euros, available at www.aztus.com.
  16. The client will be billed the applicable monthly fee, regardless of whether the hosting plan is used or not.
  17. The client has 30 days from when the account is opened and ready to use to cancel the hosting plan and receive a full refund, not including setup fees (if applicable). To cancel an account, the client must send written notice to Aztus.com at the following address:
    Aztus.com
    2700 rue Michelin
    Laval, QC
    Canada, H7L 5Y1
    Ou contactez-nous en employant notre formulaire de contact
  18. Most hosting plans provided by Aztus.com come with CGI scripts, ASP and more. Due to the significant system resources typically required by these types of scripts, certain restrictions apply: (1) All scripts must comply with the use of acceptable system resources. (2) Scripts requiring excessive CPU cycles and RAM memory are strictly prohibited. (3) Banner rotation systems intended for other sites are strictly prohibited, as are counter systems or other scripts intended for other sites. (4) Perl discussion forums are also prohibited.
  19. Clients must use the SMTP server provided by their ISP for email configuration.
  20. Aztus.com does guarantee 99.9% uptime (which is not 100%). Aztus.com will not be held liable for damages caused by interruption of its services or occasional reduced access periods.
  21. Aztus.com will not be held liable for damages caused to data hosted on its servers. This includes but is not limited to: loss of data, corruption of data, performance failure and temporary service interruption. It is the responsibility of the customer to always keep a backup of the data hosted on Aztus.com's servers, elsewhere than on the servers in question.
  22. The Aztus.com anti-virus service may be enabled or disabled using the Web hosting control panel. The Aztus.com anti-virus service will not remove existing viruses on client computers. Due to the existence of several unverifiable factors and the fact that no system can guarantee 100% elimination, it is not possible to detect and disinfect 100% of the viruses on client computers. Aztus.com makes no representation or guarantee that all viruses can, or shall, be detected and removed by the anti-virus service. Aztus.com will not be held responsible for any virus infection. It is recommended that the client use appropriate caution when receiving and opening email messages.
  23. Aztus.com reserves the right to terminate a hosting plan at any time, without notice and without justification. In the event of termination, Aztus.com will refund the client for any payment made in advance, including any unused period of the month in progress.
  24. The client agrees to pay Aztus.com all reasonable expenses, including but not limited to: fees paid to collection agencies and lawyers incurred by Aztus.com while applying its rights under the terms and conditions listed herein.
  25. The client agrees to compensate Aztus.com should he/she contravene one or more of the articles stipulated in the terms and conditions.
  26. Aztus.com reserves the right to modify its hosing plans without notice. Aztus.com reserves the right to remove, modify or add options to the current hosting plans without notice. If Aztus.com makes modifications to its plans, the client will have the right to cancel his hosting plan and receive a refund of any payment made in advance, including any unused period of the month in progress (applicable in the event of plan modification only).
  27. Aztus.com reserves the right to modify the rates of its hosting plans at any time without notice. Clients with contracts of 3 months or more will not be affected by the changes for the length of the paid contract period. Contracts of 3 months or more new prices will apply upon renewal.
  28. Aztus.com reserves the right to maintain different prices and hosting plans from one client to another.
  29. Aztus.com reserves the right to modify these terms and conditions at any time without notice.
  30. The client agrees to let Aztus.com use the client URL to promote its service.
  31. Complaints or incidences of abuse by another client must be forwarded to Aztus.com at the following address:
    Aztus.com
    2700 rue Michelin
    Laval, QC
    Canada, H7L 5Y1
    Ou contactez-nous en employant notre formulaire de contact
  32. The use of Aztus.com's services confirms your acceptance of these terms and conditions at all time.
  33. The terms and conditions listed herein are governed in accordance with the laws of the province of Québec.
  34. Any litigation relating to the terms and conditions listed herein will be processed in Québec, in accordance with the laws of the province of Québec.
  35. For Canadian residents, all applicable taxes will be added to the hosting rates.